How to File a Formal Complaint?
A formal complaint must be submitted directly to the email address below and in a clearly structured format, otherwise, a formal complaint will not be accepted as such due to the form of its submission.
Here is the email address the formal complaint must be sent to: [email protected]
Subject
Formal Complaint regarding Coinsdrom.com platform - [Your Name]
Email Content
The content of the email should be presented in the following format, and the information in square brackets [...] should be replaced with your own information:
Hello,
My name is [Your Name], and I would like to file a formal complaint regarding the Coinsdrom.com platform. Below are the details of my complaint.
1. Personal Information:
- Name: [Your Name]
- Contact Phone: [Your Phone]
- Email: [Your Email]
2. Complaint Details:
- Account Number: [Your Coinsdrom account number] - If applicable
- Order Number(s): [Transaction number(s)] - If applicable
- Order(s) Amount: [Total amount of your order(s)] - If applicable
-
Date and Time of Incident: [Date and Time]
-
Location of Incident: [Name of platform/company]
-
Description of the Problem:
[Please provide a detailed description of the situation that led to the complaint. For example, technical error, incorrect exchange, transaction delay, etc.]
-
Attached Documents or Evidence:
[List all attached documents, such as receipts, screenshots, videos, etc.]
-
Employee You Communicated With:
[Name of the employee or support team] - If applicable
3. Expected Actions:
- [Describe the actions you expect to resolve the problem. For example, refund, error correction, etc.]
Best regards,
[Your Name]
[Date]
