Image Requirements for ID Documents
Please be aware that we only accept valid government-issued ID documents for verification.
Which ID scan or photo is fully acceptable?
Image requirements:
- Full-colour image
- ID is in good condition
- All data on the ID is easy to read
- The image is well lit
- ID is upright
- 1-2 cm (½”-1”) of background around ID is visible
- ID takes up most of the image
Reasons it can be rejected:
- Black & white (grayscale) image
- ID is damaged, torn, or has holes
- ID is blurry, has a watermark, or any other obfuscation
- The image shows light glare or reflections (do not use flash when photographing ID!)
- ID is turned sideways or upside down
- The edge of the ID is cut off (even if “a bit”)
- There is too much space around the ID
Great examples:
- The perfect image of an ID card
![4604801e3e3e02261e2b378a4165b04cb3b006a7739973bb5d81236c6af768d72f90e231fdb8f5cd?t=30cd1193817cac4149883cb34706ed3d](https://ticket.voltcoins.com/en/download/4604801e3e3e02261e2b378a4165b04cb3b006a7739973bb5d81236c6af768d72f90e231fdb8f5cd?t=30cd1193817cac4149883cb34706ed3d)
- The perfect image of a passport
![d5ac6866b7634a2e15336eb30168b87dc50171def0f27c8b98fde8ad1390b796821505b3e999d30f?t=b8c1848731aa5affe2f70c4fca05998e](https://ticket.voltcoins.com/en/download/d5ac6866b7634a2e15336eb30168b87dc50171def0f27c8b98fde8ad1390b796821505b3e999d30f?t=b8c1848731aa5affe2f70c4fca05998e)
Unacceptable examples:
![0f45bf43839e77d873e6777c81c233f39cccd80c81dfb645e3ae4d770778c4adfcf04172dc10dd50?t=e2bd5ae61ad4262e4180a0d06d2c675f](https://ticket.voltcoins.com/en/download/0f45bf43839e77d873e6777c81c233f39cccd80c81dfb645e3ae4d770778c4adfcf04172dc10dd50?t=e2bd5ae61ad4262e4180a0d06d2c675f)
![e18487291862a9d532ee3ca387ccfe0b52df800f0b69b4f667792b250dedd82abb28ff357543bfbc?t=4fb503bea13c53e6600046b93f39e478](https://ticket.voltcoins.com/en/download/e18487291862a9d532ee3ca387ccfe0b52df800f0b69b4f667792b250dedd82abb28ff357543bfbc?t=4fb503bea13c53e6600046b93f39e478)
![c7363bbca8ac92bbaceb399ce305103b1b4e34607767fb8cc21b1ead307628d0f0232ce920be8517?t=6a36456141d66274c7b59735ef1f6d67](https://ticket.voltcoins.com/en/download/c7363bbca8ac92bbaceb399ce305103b1b4e34607767fb8cc21b1ead307628d0f0232ce920be8517?t=6a36456141d66274c7b59735ef1f6d67)
![504039474fbde8c6aeaa1d07005a6db2901f9a6aef1f3ac6ddbb95bf31b1a2b82bee6430c8cfea56?t=f9486f77872db856827c85e1460f5d7d](https://ticket.voltcoins.com/en/download/504039474fbde8c6aeaa1d07005a6db2901f9a6aef1f3ac6ddbb95bf31b1a2b82bee6430c8cfea56?t=f9486f77872db856827c85e1460f5d7d)
- ID background is not contrasting
![8a478152ebb8d6c677aaa1b20bac97f6933bf61c844ac5db93834ac5ffbe803b841418f3f5f15ac3?t=119deb93f7c267ca8fced93abf0e62d7](https://ticket.voltcoins.com/en/download/8a478152ebb8d6c677aaa1b20bac97f6933bf61c844ac5db93834ac5ffbe803b841418f3f5f15ac3?t=119deb93f7c267ca8fced93abf0e62d7)